Help & FAQ — guides to every part of the market

Reference

Everything, answered.

Guides to every part of the market — visiting in person, your account, booth profiles, the BOLO board, live auctions, gift cards and the site itself. Search it, or pick a subject.

64 questions

Visiting the market

Hours, address, and what a first visit looks like.

Your account

Signing up, signing in, and what stays private.

Members & WAMspace

Your collector profile, the friends wall, and the market feed.

Vendors & booths

Applying for a booth, building your profile, and running it.

BOLO board

Asking the market to watch for a piece, and answering someone else's hunt.

Live auctions

Watching a show, bidding, paying, and running one as a dealer.

Gift cards & gift shop

Buying a gift card, spending one, and ordering from the shop.

Using the site

Finding your way around, and getting help when something breaks.

Walk-through guides

Vendor profile set-up
Field by field, with photos and link rules.
Working the BOLO desk
Answer a hunt with a piece you own.
Bidding in a live show
Save a card, bid, and settle the invoice.

Question not here? Send it over — the market answers personally, and the good ones get added to this page.

Ask the market

Everything, answered.

Visiting the market

Where is the market, and when is it open?

Is there an admission fee?

How big is the market, and what will I find?

Do booths take cards?

How often does the stock change?

I am hunting for something specific. Can the market help me find it?

Can I bring something in to sell, or have it appraised?

Your account

Do I need an account to use the site?

How do I create an account?

The verification code never arrived.

I forgot my password.

What can other people see about me?

How do I change my email address, or close my account?

Will you email me?

Members & WAMspace

What is WAMspace?

What is a member profile for?

How do I set up or edit my profile?

What is the Top 8?

What is the difference between Top 8 and favourites?

Who is the founding friend on my wall?

How do I find other members?

Vendors & booths

How do I become a vendor at the market?

I am invited — how do I set up my booth profile?

My invitation email never arrived.

It says vendor profiles are for invited vendors only.

Does my profile need approval before it appears?

What is my booth's web address?

How many photos can I add?

How do I list pieces for sale online?

Can I post news to my booth's wall?

How do I add events to my booth?

What does the market charge a vendor?

How do reviews work on my booth?

BOLO board

What is a BOLO?

How do I post one?

How does someone answer my BOLO?

What do the statuses mean?

What is the BOLO Desk?

How many inquiries can I send on one BOLO?

Live auctions

What is a live show?

How do I watch and chat?

Do I need an account to bid?

Why does it ask for a card before my first bid?

How does a lot end?

When am I charged, and how do I get my piece?

Are bids binding?

I am a dealer — how do I run a show?

The stream will not play.

Gift cards & gift shop

How does a gift card work?

How does the card reach the person I bought it for?

How do I get the card number and use it?

I lost the email with my card link.

Can I check the balance on a gift card?

What is in the gift shop?

How does gift shop shipping and payment work?

Something arrived damaged, or I need to return it.

Using the site

Does the site work on a phone?

How do I find a particular booth or kind of antique?

What is the difference between the Marketplace page and a booth's inventory?

What is on the Neighbors page?

What is the journal?

What is the Social page?

I found a page that will not load, or something written wrongly.

How does the market use what I write on the site?

Walk-through guides